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True Vintage stocks a large variety of clothing brands each with its own unique sizing guide.  The fit of garments will vary depending on the cut, style and fabric used.

To help you with your shopping experience and give you the upmost confidence in your purchases we have provided measurements for all our items. 

Below is a guide to how we measure all our items:

Firstly, we take a pit to pit measurement by laying the garment flat, face up and measuring the cloth from its widest point from under the armpit to the other armpit.

Pit to Pit

Then we take the length measurement by laying the item flat on the ground with the back of the shirt facing up. The measurement is taken from the seam where the collar band attaches to the yoke (the fabric that sits across the shoulders) straight down to the hem of the item at its longest point.

Length

The listing should look like this:

Size: L

Measurements:

Pit to pit - 25.5"
Length on back - 27.5"

To ensure your purchase fits perfectly we recommend measuring a piece of clothing that fits well and using this as a guide.

If you need any further help please done hesitate to get in touch.

Our rings come in a wide range of shapes and sizes. Please see below for our ring conversion chart to find the right size for you. 



If you need any further help please don't hesitate to get in touch.

Shipping & Returns

SHIPPING INFORMATION

We aim to fulfil and dispatch any order placed before 14.00 GMT on a weekday the same day, and all orders will be fulfilled within one business day.
 
Orders placed after 14.00 GMT will be dispatched the following day and orders placed over the weekend will be dispatched on Monday.
 
No orders are dispatched on UK public holidays
 
If your order has not reached you within the given timeframe then please message us using the contact form.
 
We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect.
 
We will not accept liability for any missing orders if the tracking for the parcel is showing the order as delivered.
 
For a full update on our European delivery services post Brexit as of 01/01/2021, please click here
 

RATES & DELIVERY TIMES

 

FREE UK SHIPPING ON ALL ORDERS OVER £50

 

 

FREE UK SHIPPING ON ALL ORDERS OVER £50

 

Service Delivery Time Cost

Standard Shipping - Royal Mail Tracked 48

2 business days

£3.00

Next Day Shipping - DPD Expresspak

Next business day

£5.00

Next Day Shipping Before 12.00 - DPD Expresspak

Next business day before 12.00

£8.00

FREE Standard Shipping - Royal Mail Tracked 48

2 business days

FREE for orders > £50.00

 

FREE SHIPPING ON ALL ORDERS OVER £150

Our European shipping services have changed effective from 01/01/2021

Our premium DPD & DHL shipping service prices include all fees and taxes that may be applicable at the border

Orders shipped through our new Super Economy service may require minimal taxes to be paid upon delivery

Some parcels are experiencing longer than usual delays due to additional customs checks. If your parcel has been with customs officials for more than 14 days, please contact us for more information.

We are doing our best to see your parcel is delivered as quickly as possible, but some delays due to customs are out of our control.

Please contact us via info@truevintage.com if you have any questions

 

Country Super Economy Cost Standard Shipping Cost Express Shipping Cost

Austria

3-10 business days

* €7.00

2-3 business days

€18.00

Next business day

€29.00

Belgium

3-10 business days

* €7.00

2-3 business days

€17.00

Next business day

€25.00

Czech Republic

3-10 business days

Kč 140.00

3-4 business days

Kč 480.00

Next business day

Kč 750.00

Denmark

3-10 business days

Kr. 40.00

3-4 business days

Kr. 140.00

Next business day

Kr. 215.00

Estonia

3-10 business days

* €7.00

3-5 business days

€20.00

Next business day

€29.00

Finland

3-10 business days

* €7.00

2-4 business days

€25.00

Next business day

€29.00

France

3-10 business days

* €7.00

2-3 business days

€19.00

Next business day

€25.00

Germany

3-10 business days

* €7.00

2-3 business days

€17.00

Next business day

€25.00

Hungary

3-10 business days

Ft 1600.00

3-5 business days

Ft 6600.00

Next business day

Ft 10500.00

Ireland

3-10 business days

* €7.00

2 business days

€17.00

Next business day

€25.00

Italy

3-10 business days

* €7.00

3-5 business days

€21.00

Next business day

€29.00

Latvia

3-10 business days

* €7.00

2-4 business days

€20.00

Next business day

€29.00

Lithuania

3-10 business days

* €7.00

3-5 business days

€18.00

Next business day

€29.00

Luxembourg

3-10 business days

* €7.00

2-3 business days

€17.00

Next business day

Calculated at checkout

Netherlands

3-10 business days

* €7.00

2-3 business days

€16.00

Next business day

€11.00

Norway

-

-

3-5 business days

Kr. 90 - 160

Next business day

Kr. 230.00

Poland

3-10 business days

Zł 25.00

2-3 business days

Zł 80.00

Next business day

Calculated at checkout

Portugal

3-10 business days

* €7.00

3-5 business days

€20.00

Next business day

€28.00

Romania

3-10 business days

* Lei 22.00

3-5 business days

Lei 124.00

Next business day

Calculated at checkout

Slovakia

3-10 business days

* €7.00

2-4 business days

€20.00

Next business day

€29.00

Slovenia

3-10 business days

* €7.00

2-4 business days

€20.00

Next business day

€29.00

Spain

3-10 business days

* €7.00

3-5 business days

€19.00

Next business day

€13.00

Sweden

3-10 business days

* €7.00

2-4 business days

Kr 200.00

Next business day

Kr 120.00

Switzerland

-

-

3-5 business days

CHF 5.00 - 12.00

Next business day

CHF 25.00

Country Super Economy Delivery Time Cost Standard Shipping Delivery Time Cost Express Shipping Delivery Time Cost

Austria

Österreichische Post

3-10 business days

* €7.00

DPD Expresspak

2-3 business days

18.00

DHL Express

Next business day

€29.00

Belgium

Bpost

3-10 business days

* €7.00

DPD Expresspak

2-3 business days

€17.00

DHL Express

Next business day

€25.00

Czech Republic

Česká Pošta

3-10 business days

Kč 140.00

DPD Expresspak

3-4 business days

Kč 480.00

DHL Express

Next business day

Kč 750.00

Denmark

PostNord Denmark

3-10 business days

Kr. 40.00

DPD Expresspak

3-4 business days

Kr. 140.00

DHL Express

Next business day

Kr. 215.00

Estonia

Omniva

3-10 business days

* €7.00

DPD Expresspak

3-5 business days

€20.00

DHL Express

Next business day

€29.00

Finland

Posti Group Oyj

3-10 business days

* €7.00

DPD Expresspak

2-4 business days

€25.00

DHL Express

Next business day

€29.00

France

La Poste

3-10 business days

* €7.00

DPD Expresspak

2-3 business days

€19.00

DHL Express

Next business day

€25.00

Germany

Deutsche Post

3-10 business days

* €7.00

DPD Expresspak

2-3 business days

€17.00

DHL Express

Next business day

€25.00

Hungary

Magyar Posta

3-10 business days

Ft 1600.00

DPD Expresspak

3-5 business days

Ft 6600.00

DHL Express

Next business day

Ft 10500.00

Ireland

An Post

3-10 business days

* €7.00

DPD Expresspak

2 business days

€17.00

DHL Express

Next business day

€25.00

Italy

Poste Italiane

3-10 business days

* €7.00

DPD Expresspak

3-5 business days

€21.00

DHL Express

Next business day

€29.00

Latvia

VAS Latvijas Pasts

3-10 business days

* €7.00

DPD Expresspak

2-4 business days

€20.00

DHL Express

Next business day

€29.00

Lithuania

Lietuvos Paštas

3-10 business days

* €7.00

DPD Expresspak

3-5 business days

€18.00

DHL Express

Next business day

€29.00

Luxembourg

POST Luxembourg

3-10 business days

* €7.00

DPD Expresspak

2-3 business days

€17.00

DHL Express

Next business day

Calculated at checkout

Netherlands

PostNL

3-10 business days

* €7.00

DPD Expresspak

2-3 business days

€16.00

DHL Express

Next business day

€11.00

Norway

-

-

-

Posten Norge

3-5 business days

Kr. 90 - 160

DHL Express

Next business day

Kr. 230.00

Poland

Poczta Polska

3-10 business days

Zł 25.00

DPD Expresspak

2-3 business days

Zł 80.00

DHL Express

Next business day

Calculated at checkout

Portugal

Correios de Portugal

3-10 business days

* €7.00

DPD Expresspak

3-5 business days

€20.00

DHL Express

Next business day

€28.00

Romania

Poșta Română

3-10 business days

* Lei 22.00

DPD Expresspak

3-5 business days

Lei 124.00

DHL Express

Next business day

Calculated at checkout

Slovakia

Slovenská pošta

3-10 business days

* €7.00

DPD Expresspak

2-4 business days

€20.00

DHL Express

Next business day

€29.00

Slovenia

Posta Slovenije

3-10 business days

* €7.00

DPD Expresspak

2-4 business days

€20.00

DHL Express

Next business day

€29.00

Spain

Correos

3-10 business days

* €7.00

DPD Expresspak

3-5 business days

€19.00

DHL Express

Next business day

€13.00

Sweden

PostNord Sverige

3-10 business days

* €7.00

DPD Expresspak

2-4 business days

Kr 200.00

DHL Express

Next business day

Kr 120.00

Switzerland

-

-

-

Swiss Post

3-5 business days

CHF 5.00 - 12.00

DHL Express

Next business day

CHF 25.00

 

FREE SHIPPING ON ALL ORDERS OVER £150

 

Country Standard Delivery Cost Express Delivery Cost

Australia

Australia Post

5-10 business days

$18.00 - $25.00 AUD

DHL Express

3 business days

$32.00 AUD

Canada

Canada Post

6-10 business days

$17.00 - $20.00 CAD

DHL Express

2 business days

$37.00 CAD

Israel

-

-

-

DHL Express

2 business days

Calculated at checkout

Japan

Japan Post

7-10 business days

¥ 1300 - 3000

DHL Express

2 business days

Calculated at checkout

Mexico

-

-

-

DHL Express

2 business days

Calculated at checkout

New Zealand

New Zealand Post

6-12 business days

$20.00 - $28.00 NZD

DHL Express

3 business days

$40.00 NZD

Saudi Arabia

Saudi Post

7-10 business days

﷼‎50

DHL Express

2 business days

Calculated at checkout

South Africa

-

-

-

DHL Express

2 business days

R500

U.A.E

-

-

-

DHL Express

2 business days

Calculated at checkout

U.S.A

USPS

5-9 business days

$12.00 - $15.00 USD

DHL Express

1-2 business days

$19.00 USD

Country Standard Shipping Delivery Time Cost Express Shipping Delivery Time Cost

Australia

Australia Post

5-10 business days

$18.00 - $25.00 AUD

DHL Express Worldwide

3 business days

$32.00 AUD

Canada

Canada Post

6-10 business days

$17.00 - $20.00 CAD

DHL Express Worldwide

2 business days

$37.00 CAD

Israel

-

-

-

DHL Express Worldwide

2 business days

Calculated at checkout

Japan

Japan Post

7-10 business days

¥ 1300 - 3000

DHL Express Worldwide

2 business days

Calculated at checkout

Mexico

-

-

-

DHL Express Worldwide

2 business days

Calculated at checkout

New Zealand

New Zealand Post

6-12 business days

$20.00 - $28.00 NZD

DHL Express Worldwide

3 business days

$40.00 NZD

Saudi Arabia

Saudi Post

7-10 business days

﷼‎50

DHL Express Worldwide

2 business days

Calculated at checkout

South Africa

-

-

-

DHL Express Worldwide

2 business days

R500

U.A.E

-

-

-

DHL Express Worldwide

2 business days

Calculated at checkout

U.S.A

USPS

5-9 business days

$12.00 - $15.00 USD

DHL Express Worldwide

1-2 business days

$19.00 USD

 

For all countries not listed above, standard shipping within Europe costs between £7.50 - £14.00 depending upon your cart. Standard shipping for the rest of the world costs between £10.00 - £12.00 depending upon your cart.

Please be aware that taxes and duties may need to be paid when your parcel arrives at the border.

* Shipping prices start from this amount, but will vary dependent upon your cart.

Local currencies are subject to conversion rates.

For any questions regarding fulfilment or dispatch of your order, please use our contact form or email info@truevintage.com

 

EXCHANGES & RETURNS

To submit a return through our new returns portal, please click below

 

To submit a return through our new returns portal, please click below

 

It's OK if you didn't love everything you ordered - we’ve got you covered.

Returns just got a whole lot easier thanks to our new online returns portal. Submitting a return is now really easy - each time you need to send something back all you need to do is search 'RETURNS' on the site or head to the link in our footer.

There's a step-by-step guide above to show you how to complete a return but it's so easy to do, you'll have it nailed after the first time you try it. If you have any issues, you can always contact our customer service team by emailing info@truevintage.com

 

Exchange 

Fit wasn't quite right and you want to swap it for a size up or down? An exchange is your best option.

The cost to return your incorrect size is on us!

You’ll receive a prepaid return label* and the replacement size will be sent as soon as we’ve received your original order back at our warehouse.

This option will only be available if we have enough stock on hand of the preferred size .. A lot of our pieces sell out very quickly so the faster you get it back to us, the better your chance of the alternative size being available and it reaching you.

 

 

Store Credit

Perfect if you know you’ll buy something in the near future, but aren’t quite sure what you want right now. Online credits have no expiry date and just like an exchange, we cover the cost of your return.

Refund

You know the drill...

Your refund will be processed back onto your original payment method once your return is delivered to our warehouse. It’s a flat rate of £4.50* for return delivery if you choose a refund, which covers your pre paid returns label.. This amount will be deducted from your refund total.

 

Customers living in the United Kingdom will be issued a pre-paid returns postage label once they have completed their return, which will be deducted from their refund amount at a flat rate of £4.50

Customers living outside of the United Kingdom will be responsible for paying their own postage and posting their order back to us.

We recommend customers return their order via a tracked postage service, as we can not be held responsible for parcels that do not make it back to us.

*Customers living in the United Kingdom will be issued a pre-paid returns postage label once they have completed their return, which will be deducted from their refund amount at a flat rate of £4.50

Customers living outside of the United Kingdom will be responsible for paying their own postage and posting their order back to us.

We recommend customers return their order via a tracked postage service, as we can not be held responsible for parcels that do not make it back to us.

RETURNS TERMS & CONDITIONS

For customers outside of the UK, please return your order to our address below;

TRUE VINTAGE RETURNS,

Richardson House 92-94, Boundary Business Court, Church Road, London, United Kingdom, CR4 3TD

All items can be returned and issued with a refund., with the exception of several products for hygiene reasons (earrings, face masks, socks). You will be unable to initiate a return for these items.

For a return to be valid, a return must be logged through the returns portal within 14 days of delivery for UK customers, or 21 days of delivery for non UK customers.

All other returns terms and conditions must still be met for a cash refund to be processed.

Items sent back after that period will not be eligible for a refund and there will be a charge for returning the goods to sender. Please note we can only refund the original cost of the item, not any postage costs.

All items will be inspected upon return. They must be unused and in the same condition as you received them. We will also need the invoice to process the refund.

Any goods returned to us in an unsuitable condition will not be eligible for a refund and will be returned to sender.

Items are sent with swing tags, if they are removed then the refund will be void.

Returned items that have been subject to free shipping will have our original delivery cost deducted from the amount refunded.

Customers returning goods from the EU will have the import VAT that was paid on their orders delivery deducted from their refund amount. If customers wish to reclaim this VAT, they will need to do of their own accordance.

For questions regarding returns, please contact our customer service team via info@truevintage.com or use the contact form here

RETURNS TERMS & CONDITIONS

For customers outside of the UK, please return your order to our address below;

TRUE VINTAGE RETURNS,

Richardson House 92-94, Boundary Business Court, Church Road, London, United Kingdom, CR4 3TD

All items can be returned and issued with a refund., with the exception of several products for hygiene reasons (earrings, face masks, socks). You will be unable to initiate a return for these items.

For a return to be valid, a return must be logged through the returns portal within 14 days of delivery for UK customers, or 21 days of delivery for non UK customers.

All other returns terms and conditions must still be met for a cash refund to be processed.

Items sent back after that period will not be eligible for a refund and there will be a charge for returning the goods to sender. Please note we can only refund the original cost of the item, not any postage costs.

All items will be inspected upon return. They must be unused and in the same condition as you received them. We will also need the invoice to process the refund.

Any goods returned to us in an unsuitable condition will not be eligible for a refund and will be returned to sender.

Items are sent with swing tags, if they are removed then the refund will be void.

Returned items that have been subject to free shipping will have our original delivery cost deducted from the amount refunded.

Customers returning goods from the EU will have the import VAT that was paid on their orders delivery deducted from their refund amount. If customers wish to reclaim this VAT, they will need to do of their own accordance.

For questions regarding returns, please contact our customer service team via info@truevintage.com or use the contact form here

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